On Feb. 10, 2021, Central Piedmont Community College was the victim of a serious ransomware attack. Unfortunately, this is not uncommon for institutions of higher education; the FBI and other cybersecurity professionals report an increased number of attacks on colleges and universities. These kinds of cyber attacks present numerous challenges for libraries as they attempt to maintain operations during the investigation and recovery periods, but organizations can plan and prepare for accessing key library resources, sustaining essential services, and providing effective internal and external communication post-attack. This session will review the timeline of the aftermath of Central Piedmont’s attack, including a review of the library services we were able to maintain, how and when new processes were implemented, communication successes, and opportunities for improvement. We will discuss how to address physical library access, alternative methods for online and virtual access to resources and services, as well as what information we wished we had on Feb. 9th that will assist other libraries in their planning for such cyber events.
Jennifer Arnold is the Director of Library Services at Central Piedmont Community College. Prior to working at Central Piedmont, she worked in the reference department of the University of South Florida’s Tampa Campus Library. In addition to her MLIS, Jennifer has a Master of Public Administration from UNC-Chapel Hill. Jennifer currently serves as the Chair of NC LIVE’s Resource Advisory Committee and as the Chair of the Project Outcome for Academic Libraries Editorial Board. She was NASIG Treasurer from 2012-2014. Jennifer has published and presented on a number of topics, including library administration and management, outcomes assessment, and library buildings.
Cheryl Ann Coyle is currently the Levine Library Campus Manager at Central Piedmont Community College, a position she has held for seven years. Cheryl has been a member of the Library Training Committee since its inception back in 2016. Cheryl served as the NCCCLA President from 2018-2020 and chairs their Advocacy Committee. In 2017 Cheryl completed her Certificate in Copyright Management through SLA and CopyrightLaws.com. Her professional interests include copyright, collection development, and training.
Emily Leachman is currently the Central Campus Library Manager at Central Piedmont Community College, a position she has held for six years. Emily has served as chair of CPCC Library’s Training Committee since 2016. She was a member of the 2014 cohort of NCLA’s Leadership Institute and continues to be active in NCLA, including currently serving as treasurer of the Reference & Adult Services Section (RASS). Her professional interests include staff training and customer service.
Registration Deadline for live event: December 13th. This webinar will be recorded and made available to registrants after the webinar is completed. Late registration dates to purchase recording: . After May 10th the recording will be made freely available.
NASIG members: $35
NASIG student members: $15
NISO members *: $35
NASIG non-member: $50
Group registration: $95
NASIG members should login for member rate.
* NISO members should contact the NASIG Continuing Education Committee (firstname.lastname@example.org) prior to registering in order to receive a priority code used for getting the listed rates.