Event Detail

NASIG Webinar: Tracking Down the Problem: The Development of a Web-Scale Discovery Troubleshooting Workflow


Date:November 16, 2017

Time: 1:00 pm (ET)

Length: 1 hour


Registration Deadline for live event: November 15, 2017.


This webinar will be recorded and made available to registrants after the webinar is completed.


Late registration dates to purchase recording:November 17, 2017 through May 16, 2018. After May 16, 2018 the recording will be made freely available.


Webinar Rates:

NASIG members: $35

NASIG student members: $15

NISO members: $35

NASIG non-member: $50

Group registration: $95


(NASIG members should login for member rate)


(NASIG student members and NISO members will need to contact the NASIG Continuing Education Committee (cont-educ@nasig.org) prior to registering in order to receive a priority code used for getting the listed rates)



When the University of North Texas Libraries first implemented Summon as their web-scale discovery service, the staff encountered many anecdotal reports of problems with the service, but often were unable to replicate the issues themselves due to lack of concrete details. With the complexity involved with diagnosing problems, most patrons were unable to provide the level of detail needed to determine what the root cause of an issue might be. Realizing that they needed a more effective way to gather information about these phantom problems, in 2013 they added an error reporting link to their results pages which harvested metadata about specific citations and links, enabling them to begin effectively troubleshooting the errors. Since that time, they have received over 7,000 error reports for review and have developed their workflows to resolve these issues as best they can with limited staff time. This presentation will walk through the basic troubleshooting workflows, provide a breakdown of the types of errors encountered, and share some analysis of the most frequently encountered errors and their causes.


Todd Enoch obtained his MLS from the University of North Texas while working in their library as a staff member, first in Cataloging and later in Serials. He is currently the Head of Serials and Electronic Resources for the UNT Libraries in Denton, TX.